Perhaps some of you are already aware of this problem:
Currently, when an item is "on hold" for a patron (technically, unavailable and marked in HOLLIS with an orange light), BorrowDirect assumes the item is still available. So copies at other participating BD institutions can't be requested.
I spoke to someone in ILL who told me that while they are aware of the problem, there's "no expectation" for when it will be resolved. Thus, patrons should be steered toward the ILL route . . . and made aware that ILL turn-around times (not BD times) apply. There is no way to override the system for the patron from behind the scenes (I asked about that, too).
A bit of a frustration for our users and also more complicated than we like things to be for them, but at least we know how to triage in the meantime.
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